Thank You Preferred

Citi

Average Rating: 2.00 ★ | 1 Review

Customer Reviews

(2.0/5)

Anonymous User

Aug 26, 2025

Reason for Rating:

Minimum pay or interest rate changed suddenly when fed rate not changed

Customer Service Response Time:

45

Customer Service Location:

✗ Customer service not from USA

User Comments:

Difficult to reach customer service Interest rate too high after promotional rate expires Changes due date or minimum when balance is maxed out Easy to redeem rewards Once live person reached, they try to help (budget at least 45 minutes to reach a live person in US)